Equality and Diversity
We support people of all genders
We know anyone can experience abusive behaviour from a partner, ex-partner, relative or other known person. LDVS supports people of all genders, including women, men, and non-binary people.
We work to actively reach out and reduce barriers to our service
We recognise that people experience violence and abuse in different ways and other barriers exist that may prevent people accessing support. We know that people experience oppression due to their race, religion, gender, sex, sexuality, age, class and ability. We actively reach out to people who may feel that no-one is there to support them.
We can provide specialist support tailored to your needs
All of our work is person-centred and tailored to suit you. We can also provide specialist support to meet specific needs, including working with interpreters and translators for those who don’t speak English as a first language. We also have specialist workers to support Gypsy and Traveller people, victims-survivors of trafficking and/or modern slavery and people who have experienced honour-based abuse and forced marriage.
We are working with you and for you
If you have any feedback on how we could work better for you, we would love to hear from you. Equally, if you have had a particularly positive experience with us that you would like to share, we would love to hear what worked about our support. Our “Compliments and Complaints” policy will soon be available below to explain more about how you can contact us with feedback.
Are all your services inclusive of people of all genders?
Our Helpline, IDVA service, and Community Domestic Violence team are open to people of all genders, including men, women and non-binary people.
Our group support and drop-in services are open only to women, including trans women.
We can support people of all genders in our emergency accommodation either through our refuges or dispersed, independent properties. We also support families with children of all genders and ages in our safe accommodation, ranging from refuges to dispersed accommodation, depending on individual circumstances.
Sometimes our refuge and dispersed property spaces won’t be available due to space but we will always support you if we are able to and work hard to offer suitable alternatives to you if we are at full capacity.
English is not my first language. How can you support me?
We have interpreters available for people who speak all languages, through the translation companies Language Line and Big Word. Some of our staff also already speak different languages, as well as English, that may be common in Leeds communities.
I have a hearing impairment. How can you support me?
We have British Sign Language interpreters available for any clients who are deaf or have hearing impairments. We will make any adjustments we can to make our support work for you.
Are you able to support people with full-time care needs and/or physical disabilities in your refuges?
Yes, we can. We have 2 spaces in our refuges and 1 dispersed property suitable for people with mobility needs. We also have 1 refuge space for someone with full-time care needs. We will always do our very best to keep these places available and prioritised for people with physical disabilities or care needs.
If we cannot support you , we will do our very best to help you access support from another service that can help.
How do you ensure people from different backgrounds feel welcome and supported in your refuges?
Clients in our refuges often have a range of diverse backgrounds, identities and experiences. We work hard to ensure that everyone is well catered for, can access to the foods they want and can celebrate all religious and cultural events. We often have big celebrations for Diwali, Eid and Christmas and Easter, as well as other festivals.
We aim to have a diverse team of staff in our refuges and the rest of our service to ensure people from a range of backgrounds and experiences are represented. We also have specialist workers to support people from Gypsy and Traveller communities and people with experiences of forced marriage, honour-based violence, trafficking and modern slavery.
We also welcome people with children and young people of all genders in our emergency accommodation and have a specialist team of Children and Young People workers.
How can you support people with "no recourse to public funds" i.e. people with unsettled migration statuses?
We can work with people with “no recourse to public funds” (NRPF) and people with unsettled migration statuses through all of our services.
We do not have a limit on how many people with NRPF we can support at our refuges but because this is dependent on getting funding, it means we are sadly not always able to support everyone who comes to us.
If you currently have no recourse to public funds, please do get in touch with us and we will do our very best to support you. We will talk you through the process we will go through to try to support you. If we are not able to support you in this instance, we will do our best to help you find other services that can offer support.
I have mental health needs. How can you support me?
We are well-trained and equipped to work with people with mental health needs. We also completely understand that domestic abuse and violence can have severe impacts on the mental health of victims-survivors.
We work with all our clients with a trauma-informed, non-judgemental, person-centred approach, taking into account their needs and listening to what they want. We can also support you to access appropriate mental health services to make sure you get specific support for mental health, including drug and alcohol use services, therapy and counselling services and more.
24 Hour Helpline
0113 246 0401