Welcome to Leeds Domestic Violence Service (LDVS). LDVS works with women, men and families in Leeds, offering emergency accommodation, support, advice and advocacy. LDVS supports anyone experiencing domestic violence and abuse and actively encourages people from LGBT+ communities to access our support.
For help and support:
- Call the 24 Hour Helpline on 0113 246 0401
- Email email@example.com
- Online chat – available Monday to Friday 1-3pm – go to the Leeds Women’s Aid homepage ( http://www.leedswomensaid.org.uk ) to access a confidential online Live Chat for support and help
LDVS Position Statement in relation to COVID-19
Leeds Domestic Violence Service (LDVS) is a partnership of 3 specialist services in Leeds: Leeds Women’s Aid, Behind Closed Doors and Womens Health Matters, delivering the local authority commissioned community and emergency accommodation-based services.
We want to update you on how we’re responding to the challenges of Coronavirus (COVID-19). The outbreak means we’re facing unprecedented times.
We’d like to reassure you that, LDVS are working hard to continue operating most of our services.
Our refuges remain open as does the 24/7 helpline, IDVA service and Community DV Practitioners. Drop-ins at GPs and other locations and groups are temporarily suspended.
Most support is being undertaken by telephone, facetime or by conference call, however some face to face contact is still happening.
We are continuously reviewing our contingency plans to reduce risk and make sure our staff are protected and our services continue. We’ve already taken a range of steps to maintain our services, including:
• Where possible refuge sites will be staffed by at least one member of staff, but following social distancing with at least a 2-metre distance
• Advice in relation to safeguarding vulnerable groups will be followed
• Posters displayed at entrance and all communal spaces.
• All communal spaces cleaned daily
• Supplies of dried and tinned food/toiletries bought
• Supplies of hand sanitiser/cleaning products/paper towels and tissues bought and provided to residents and displayed in communal areas and for staff
• Staff to observe 2- metre distance advice with residents where face to face contact is required
• Residents are routinely being provided with telephone support with notices displayed
• Residents provided with advice and assistance to access emergency support and services when required
• Referrals are still being accepted, however we have amended our referral and assessment criteria to ask additional screening questions re travel and general health
• 24/7 helpline still being offered along with email support. We are also looking into ‘live chat’ services
• Alternative methods of support to clients is being offered by the Independent Domestic Violence Advocacy (IDVA) Team, Community DV Team (CDVT)and Group workers
• Some services are being offered remotely using computers and mobile phones, accessing secure cloud-based case management systems
• Regular updates provided to relevant agencies – police, social care
• Call conferencing used for essential MARAC/FDSH and other multi-agency work as agreed by all stakeholders
• IDVA services still continue, offering telephone support, with some urgent face to face court hearings being offered on a risk assessed case by case basis (being reviewed daily)
• CDVT staff will at present continue to attend appointments and court hearings and wherever possible carry out the appointments that are in the diary
• Drop ins and groups are postponed and support is being offered in other ways as appropriate; over the telephone, over video call, over email, and in addition WHM staff are creating resources and support packs, with links to content online and other information
• Weekend Domestic Abuse Car postponed
• Children & Young People’s workers have developed packs for the children and face time is being used with those who are self-isolating
• Early Help Hubs – our DV Practitioners, as per guidance, is operating remotely but are still undertaking their normal duties, such as home visits.
If you need our support, please call 0113 246 0401 or email firstname.lastname@example.org.
Please stay safe and well.